1. When having problems, how to quickly contact the support team:

Chat online

  • Haven’t found the answer you need? Ask our Support Team via live chat. If you are already an Exness customer, please provide your account number and support code.

Email

  • Contact support@fenix-forex.com and we’ll get back to you within 24 hours. If you are already an Exness customer, please provide your account number and support code.

Phone

  • Want to talk to our friendly International Support Team? Please call Hotline: 1800-6371 – (8:30 – 22:00)

2. Most frequently searched questions (FAQs) today.

Does Exness support Vi language?

How many types of trading accounts does Exness have?

  • Exness has 5 trading accounts: Exness standard account, standard cent account, pro account, zero account and raw spread account.

What documents do I need to register on Exness?

  • You need a working email address and phone number from your country of residence.

How to create an Exness demo account?

Follow these steps to create a new demo account in your Personal Area:

  • Sign in to your Personal Area.
  • Go to the Demo section of the My Account area.
  • Click Open new account.
  • You will see all the account types that demo accounts are available for. Click Try Demo under any account type you want.
  • On the next page, you can choose which trading platform you want. You can also set leverage, initial balance, account currency, account nickname and trading password.
  • Click Create account.

Simply with the 6 steps above, a new demo account will be added to the demo tab in the My Account area.

You do not need to deposit real money when using the demo. You will automatically be given a demo MT5 account with 10,000 USD virtual money that you can use to practice trading. Additionally, you can create an additional demo account with a preset balance of 500 USD, which can change during the account creation process and even afterward.

Registering your account on the Exness Trader app will also give you a demo account with a balance of 10,000 USD ready to use. You can add or subtract this balance using the Deposit or Withdraw buttons respectively.

How to change currency in Exness account

  • The account currency cannot be changed once set during trading account creation from your Personal Area.

How many phone numbers are added to personal information?

  • There is no limit to the number of phone numbers that can be registered to your Personal Area, but there is a daily limit of up to 5 for adding new phone numbers.

Why is my account blocked from withdrawing money after changing my phone number?

  • It’s possible that the payment system or service you’re trying to use is linked to your old phone number, blocking you from using that payment method. In any case, if your withdrawals are blocked after changing your number, please contact customer support so we can troubleshoot your account and restore withdrawal functionality for you.

Can I change my email address after I have registered?

No, unfortunately you cannot change the email address you used to register your Personal Area (PA). You can sign up for a new PA with a different email, but remember that there will be no way to move any accounts from your old PA to that new PA.

How to verify your payment method

You will need to fully verify your Personal Area if you want to continue trading. Upload your POI and POR documents; Once verified, you’ll be able to transact using any available payment method (though regional restrictions still apply).

Where to check the status of deposits, withdrawals or internal transfers?

Records of all transactions, including deposits, withdrawals and internal transfers are available from your Personal Area.

  • – Log in to your Personal Area.
  • – Click Transaction History to be taken to the full list of completed and pending transactions.
  • – Identify transactions by numbered ID codes, then view the item’s status.
  • – In Status, you will see the status of the transaction: Done, Pending, Rejected, etc.

The messages have the following meaning: Done means the transaction has been completed. Pending means the transaction has not yet been completed. Rejected means the transaction has been canceled, reasons vary.

What is the fastest way to deposit and withdraw money?

  • Deposit and withdrawal processing times depend entirely on the payment method chosen. We offer a number of payment service options, some of which vary based on geographical location (detected automatically based on your account details).

In general, choosing deposit and withdrawal methods is difficult

Frequently Asked Questions about MT4

  • How to access Exness MT4?
    • To use the MetaTrader 4 terminal on a Windows desktop computer, you will need to log in to your trading account. To log in:
    • Click on “File”, then select “Login to Trade Account”
    • Enter your Login, Password, and Server information (MT4 login and server details can be found in your MT4 trading account in the Personal Area, while your password is the same as the one you set for your trading account)
    • After successfully logging in, you will hear a login confirmation sound and you can start opening trades.
  • How to start trading with Exness MT4?
    • When you have created or logged into your MT4 trading account, you can place a new order for CFDs. For the MetaTrader 4 terminal on a Windows desktop:
    • Open a new order by clicking on “New Order” on the toolbar or double-clicking on the desired forex currency pair in the “Market Watch” window.
    • After selecting the symbol, set your volume, stop loss, and take profit.
    • Then, choose either “Market Execution” or “Pending Order”.
    • Next, click on “Sell by Market” or “Buy by Market” to open the trade.
    • You can close the order by double-clicking on your order and clicking on the “Close by Market” button or by right-clicking on your order and selecting “Close Order”.
  • Is Exness MT4 safe?

    Developed by MetaQuotes, MetaTrader 4 is popular not only for its tools and features but also for its security. The MT4 platform securely encrypts all data transmitted between the trader and the platform’s server, ensuring that your trading account, funds, and data are protected.

  • Does Exness MT4 cost anything?

    Using MetaTrader 4 is free. Exness does not charge for downloading or using any MT4 platform options. However, the trader is responsible for connecting to the Internet to use the trading terminal device and any related fees.

Frequently Asked Questions MT5

  • How to access Exness MT5?
    1. To use the MT5 terminal on your desktop computer, you will need to log in to your trading account. To log in:
    2. Click on “File”, then select “Login to Trade Account”
    3. Enter your Login, Password, and Server information (login and server details can be found in your trading account in the Personal Area, while your password is the same as the one you set for your trading account)
    4. After successfully logging in, you will hear a login confirmation sound, and you can start opening trades.
  • How to start trading with Exness MT5?
    • When you have created your MT5 trading account, you can place new orders for CFDs on various currency pairs, metals, and other instruments. For the MetaTrader 5 desktop terminal:
    • Open a new order by clicking on “New Order” on the toolbar or double-clicking on the desired currency pair in the “Market Watch” window.
    • After selecting the symbol, set your volume, stop loss, and take profit.
    • Then, choose either “Market Execution” or “Pending Order”.
    • Next, click on “Sell by Market” or “Buy by Market” to open the trade.
    • You can close the order by double-clicking on your order and clicking on the “Close by Market” button or by right-clicking on your order and selecting “Close Order”.
  • Is Exness MT5 safe?

    Developed by MetaQuotes, MetaTrader 5 is popular not only for its tools and features but also for its security. The MT5 platform securely encrypts all data transmitted between the trader and the platform’s server, ensuring that your trading account, transactions, and data are protected.

  • Does Exness MT5 cost anything?

    Using Exness MT5 is free. Exness does not charge for downloading or using any platform options. However, the trader is responsible for connecting to the Internet to use the terminal device and any related fees.